Special needs

London Stansted Airport conforms to EU standards with regards to facilities for passengers with special needs. On hand are designated parking spaces, mobility and boarding assistance, reserved seating areas, induction loops, disabled persons’ toilets and telephones as well as lifts and ramps.

London Stansted's terminal conforms to international standards with regards to accommodating passengers in wheelchairs. Access to all public areas is available via lifts and ramps, while extra assistance in getting from gates to aircraft is also available. Specially designed toilets are clearly marked with disabled symbols, as are the parking spaces designated for disabled drivers. Passengers arriving without a wheelchair but requiring the use of one while in the airport can request one ahead of their arrival at the terminal.

For the hard of hearing, the airport's induction loop system has points throughout the airport allowing the amplification of airport announcements. Special telephones are also on hand for those with hearing difficulties including both text phones and others fitted with induction couplers. Those versed in the use of sign language will also find a number of staff members who are competent in its usage.

For the visually impaired, signage is printed in black on yellow, while for those severely challenged, assistance is available by calling the airport ahead of arrival.