Special needs at Heathrow Airport

There are excellent facilities in place for disabled travellers at London Heathrow Airport and the airport conforms to European standards with regards to providing for disabled people at airports. If you think you will need assistance with getting around the airport and boarding your flight, call the airport ahead of time, so that a porter can be assigned to you, minimising delays. For information on special facilities for the disabled at Heathrow Airport call: +44 870 000 0123.

Facilities for disabled travellers at London Heathrow Airport include: ramps and wide aisles where necessary; disabled persons’ toilets and specially adjusted telephones throughout the terminals; designated seating for disabled people at all Check-in areas; reserved disabled parking spaces and a special assistance agency. Travel-Care, an independent agency set up to help those with special needs at Heathrow Airport, is located in the Queens Building, situated between terminals 1 and 2. The agency is open on weekdays and can be contacted on: +44 208 745 7495.

Passengers with hearing and sight impairments are also well looked after at London Heathrow Airport. Induction loops have been installed at useful locations throughout the airport and are marked with 'sympathetic ear' signs, while public pay phones come equipped with hearing-aid adapters; text pay phones are also available. Terminal signage has also been given attention and signs have been painted with contrasting black on yellow for easy visibility. Guide dogs are also allowed on-site.